Complaints Policy

At PrivateFeed, we are committed to maintaining a safe and respectful environment for our community. This Complaints Policy outlines the procedures for members to report content that they believe to be illegal or in violation of our Community Standards. We ensure that every complaint is taken seriously and addressed promptly.

Reporting Content

If you encounter content on our site that you believe is illegal or violates our Community Standards, we encourage you to report it immediately through our reporting tool available on the platform. Please provide as much detail as possible to assist us in evaluating the issue.

Review Process

Upon receiving a complaint, our dedicated review team will assess the reported content to determine whether it violates our policies or applicable laws. The review of all complaints will be completed within seven business days from the date of the report. During this period, we may contact you for further information to aid our investigation.

Appeals Process

If you are dissatisfied with the decision made after your initial complaint, you have the right to appeal. To initiate an appeal, please submit a written request within three business days after receiving our decision. The appeal should clearly state your reasons for disputing the decision and may include additional supporting information. Our appeals team will review your submission and make a final determination within five business days.

Outcomes of Investigation

Following the review and appeals process, potential outcomes may include, but are not limited to:

• No Action: If the content is deemed not to violate our policies or laws, no further action will be taken.
• Content Modification or Removal: If the content violates our policies, it may be edited or removed from the platform.
• Account Suspension or Termination: In cases of severe or repeated violations, we may suspend or permanently ban the offending account from the platform.
• Notification of Law Enforcement: If the content is found to be illegal, we may report it to the appropriate law enforcement agencies.

We strive to ensure that all decisions are fair, transparent, and respectful of both the reporter's concerns and the rights of the content creator.

Contact Us
If you have any questions about this policy or our review procedures, please do not hesitate to contact our support team at complaints@privatefeed.io. We thank you for your cooperation and for helping us maintain a safe and respectful community.